Ping AI agent resolves most conversations instantly
One platform for every customer conversation
Unified inbox, tickets, contacts, queues, SLAs, automation, dashboards and an AI agent, across Messenger, Instagram, WhatsApp, Telegram, Viber and your own channels. No modules to license separately.
Every feature on every plan Auto ticket for every conversation Human handover with full context
app.pingloop.com/inbox
Saved views
My open cases
Unassigned
On hold
VIP customers
Urgent & breached
Queues
Customer support
IT support
Sales
Drew Cano · WhatsApp#1003 · URGENT
Where is my order 45321? It was supposed to arrive yesterday.
✨ Ping · AI agent · lookup_orderOrder #45321 left our warehouse yesterday and is due Thursday. Tracking FX88120. Want me to text you when it is out for delivery?
Adding a 10% credit for the delay, Drew. Sorry about that.
Internal note · SLA first response met in 4 min · disposition Resolved
Case info
StatusOpen
QueueCustomer support
AssigneeOlivia Rhye
SLAMet
CSAT★★★★★
Contact
Drew Cano · Horizon Mart
VIPWholesale
Everything in the platform, in one list
No modules to license separately. This is what a workspace contains on any plan.
Unified inbox
Every channel in one queue, with saved views, internal notes, hold, wrap up and translation.
Ping AI agent
A visual studio, knowledge base, tools over webhooks and human handover, included on every plan.
Workflow automation
When, if, do rules that assign, reply, tag, set disposition, fire a webhook or close a case.
Tickets
Status, priority, assignee, custom fields, comments with @mentions, and a list or kanban board. Auto-created from every conversation.
Contacts and companies
Custom fields, duplicate merging, CSV import up to 7,500 at a time, and an activity timeline per contact.
Queues and routing
Round robin, fewest assignments or random, with max cases per agent and global capacity limits.
Multi level SLA
Targets on first response and resolution, tracked per case as met or missed.
Six dashboards
Summary, Inbox, Ticket, Workforce Management and AI, plus custom dashboards you build.
Reports and exports
Conversation logs, tickets, SLA, agent status and satisfaction, all exportable to CSV.
Roles and permissions
Toggle access across Analytics, Contacts, Tickets, Inbox, CX Logs, Reports and Settings per role.
Developer tools
Webhooks and API tokens, plus a Custom Channel on Enterprise to connect any messaging system.
Flow builder
Ad-to-automation continuity: greet ad clicks with carousels and buttons, then hand off to AI.
Ping AI agent
Resolves on its own. Hands over with context.
Grounded in your knowledge base so it does not invent answers. Guardrails block banned topics and ungrounded claims.
Takes real actions through webhooks checks orders, books slots, looks up accounts with tools you define in the studio.
Escalates to a human with everything attached routes to a queue, assigns by strategy and leaves an internal summary with confidence and tool calls.
Visual studio and playground drag the pipeline, tune persona and thresholds, test as a customer before going live.